1. What’s in this policy? 

This policy includes: 

• what information we might collect about you 

• how we might use that information 

• when we might use your details to contact you 

• what information of yours we might share with others 

• your choices about the personal information you give us 

2. What does this policy cover? 

This policy covers the services that are offered by DII Ltd. Sometimes it covers services offered by parts of our organisation that operate under different brands, such as D3IP, but only when those services link to this policy or tell you it applies. 

What’s not covered in this policy? 

Our services sometimes link to services run by other companies’ services, like Linkedin, MailChimp, Swoogo, and our partner organisations. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours. 

3. How do you protect my personal information? 

We’re strongly committed to keeping your information safe. To do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy. 

At the same time, no service can be completely secure – if you have any concerns that your account or personal information has been put at risk, for example if someone could have found out your password, please get in touch by emailing info@dbl.d3ip.io straight away. 

Where we store your information 

Your information is only stored in the UK. Our hosting partner X-Net (Services Ltd) operates inside the UK and hosts our services within the UK’s borders. 

4. What types of personal information does DII Ltd. collect about me? 

We’ll give you details about why we need your personal information and how we’ll use it before you begin unless it’s obvious. 

a. Information that you give us 

We might ask for your name, contact details and your organisation details.  

When you register for an account or update your details or settings, we may ask for some personal information, like your email address. 

b. Device information 

Devices include lots of things, such as: 

your computer 

your mobile 

your TV 

your tablet 

your voice-enabled device 

We automatically collect information from these devices when you are signed in to your account. This might include: 

your IP (internet protocol) address 

your device ID 

c. Information on your activities outside DII Ltd when you talk about us or our brands. For example, if you’ve mentioned us in a LinkedIn post, we’ll collect your LinkedIn name. 

5. How long will DII Ltd keep my personal information? 

When you give us any personal information: 

we only hold your information for as long as we do the activities we told you about or have a valid business reason to keep it; 

we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements; 

we design our services so that we don’t hold your information any longer than we have to. 

6. How can DII Ltd use my personal information? 

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when: 

the law says it’s fine to use it; and 

it fits with the rights you have.  

We use your information for these types of things: 

To deliver our services and to provide you with information about them. 

To deal with your requests, complaints and enquiries. 

To research and innovate. 

To contact you about various things. 

7. When will DII Ltd use my information to contact me? 

We might use your information to contact you about different things, like: 

to update you on any changes to our policies and practices; 

to check with you about any service or activity you’ve signed up for; 

to answer you when you’ve contacted us, or to respond to a comment or complaint; 

to invite you to take part in surveys about DII Ltd. services, which are always voluntary; 

for marketing purposes. 

We’ll only contact you when we need to or when you’ve given us permission. 

We’ll never contact you to ask for your account password. 

8. Will I be contacted for marketing purposes? 

We’ll only send you marketing emails or contact you about DII Ltd services and your views on issues about our company if you’ve agreed to this. 

Keep in mind, even if you unsubscribe, we may still contact you. 

9. When does DII Ltd. share my personal information with others? 

We’ll never sell your personal information. We do share it with others in these ways: 

a. When you make something public. 

b. Post a comment which everyone can see. 

c. When we use other companies to power our services: 

In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, we may send you emails about things we think might interest you, to ask you what you think about our services, or to analyse data on how people use our services so we can improve them. 

We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure. 

d. When we do collaborative research: 

We do research activities and sometimes collaborate with research partners. Every now and then we share our content and data with them. This might include information we’ve collected about you. But we’re careful about what we share and what our research partners can do with it. 

e. Sometimes by law we have to pass on your information to other organisations: 

We might also share your information if we have to by law, or when we need to protect you or other people from harm. 

f. Why do we collect information about you in the first place? 

We keep information about you so that we can: 

• get the right services for you; 

• plan and improve our services; 

• keep in touch with you. 

g. We can only use your personal information if we have a valid reason. 

h. We share personal information about you to others but we follow some rules. The main rule is we will never sell your personal information to anyone. 

i. When we can contact you: 

Sometimes we need to get in touch with you but only if there is a business it or you have given consent to be contacted by us. 

j. It’s safe to use us 

It’s our job to keep personal information safe and secure. That’s why we design our services with your safety in mind. And we’re always looking for the best ways to improve this. 

There are also things that you can do to keep safe, like thinking about what information you share and how to keep your devices secure. 

k. You’re in control of how we use cookies and tracking: 

Cookies are small text files that transfer onto your device when you use a service. 

You can see our Cookies Policy via this link: Cookies Policy.

10. Can I delete my information? 

This depends on what information you’re talking about. 

a. If you’re talking about your account 

You can request to delete your account. Your account information is immediately deleted. Keep in mind: 

What about other information I’ve shared with you? 

We might have collected other personal information that you might ask to be deleted that has nothing to do with your account. 

11. What are my rights? 

Remember, you’re in control of your personal information. 

You have the right to: 

request a copy of your information; 

to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes; and 

to change your mind and ask us to stop using your information. For example, unsubscribing from any marketing email. 

12. How will I find out about changes to this policy? 

We update this policy sometimes. If we make important changes, like how we use your personal information, we may email you. Please make sure to regularly check this page for any updates. 

If you don’t agree to the changes, then you can always stop using our services, ask us to delete your account, and stop giving us any more personal information. We’d be sorry to see you go. 

14. How can I contact DII Ltd? 

For any questions or comments about this policy speak to our Data Protection Officer. 

You can contact us: 

By email: info@dbl.d3ip.io

We’re regulated by the Information Commissioner’s Office. You can also contact them for advice and support. 

*Page Updates:

• 03/05/2024: Registered company name updated; hosting partner company name updated.